# Get Help Easily

In T4I, you can use the [Help](/holixa-tools4inventor/commands-overview/helpdesk/help.md) command to access the online manual of T4I, or the [Helpdesk web](/holixa-tools4inventor/commands-overview/helpdesk/helpdesk-web.md) command to ask your software vendor to help you.

When the “Helpdesk web” command is run for the first time, a support country must be selected to ensure that proper support contact details (support portal URL and TeamViewQS app URL) will be used for the given user.

1. Run the “Helpdesk Web” command from Be.Smart T4I (ribbon) -> Helpdesk (panel). <br>

   <figure><img src="/files/jgTyqiYYOpkrPrd14mxc" alt=""><figcaption></figcaption></figure>
2. Select your country of support and click OK to confirm the choice.<br>

   <figure><img src="/files/a6k2hcpcX8Vsc4ggVXwX" alt=""><figcaption></figcaption></figure>
3. A web browser window will open. You can continue to enter your support request or close the web browser window.

If you need to change the selection of the support country, go to Be.Smart T4I (ribbon) -> Be.Smart T4I (panel) -> Edit settings -> Helpdesk tab and select a different support country from the list.

<figure><img src="/files/SjHJ6lRoMNs4eFmyFqsD" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Please, note that not all Arkance Systems vendors use TeamViewerQS (the “Start TeamViewer” command) as a means of a remote connection. Always check with your vendor about local practices when providing technical support.
{% endhint %}

### Additional Information

On the “Helpdesk” tab in Be.Smart T4I Settings, it is also possible to manually change the values of the “Helpdesk URL” and “TeamViewerQS URL”.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.holixa.com/holixa-tools4inventor/quick-start-guide/get-help-easily.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.